FAQs


Currency

All prices are listed in Australian Dollars (AUD$). For overseas orders, duty and taxes incurred are the responsibility of the purchaser.

Returns & Exchanges

Australian customers are entitled to an exchange on all full price items within 14 days from receiving your package. The item/s must be returned unused with original packaging. If at the time of exchange a suitable item cannot be found, a credit note will issued  valid for 3 months. Credit notes issued through the online store are only valid at https://ace-badminton-apparel.myshopify.com/. Exchanges are not offered for reduced items or international orders. Refunds are only offered for faulty goods purchased within Australia and internationally.

Faulty Items

All items are thoroughly checked before sending and are packaged with care. In the unlikely event that you receive an item that is faulty or damaged, please contact us at info@acebadminton.com.au. All faulty/damaged returns must adhere to the same criteria as listed above, in Returns & Exchanges. Refunds on faulty goods that have been shipped internationally will not include a refund for any customs taxes or duties that may have been applied to the shipment.
Ace Badminton Apparel holds the right to request a photographic image be emailed through to asses faults prior to a return authorisation being given. Please Note: If you receive a package which is visually damaged or opened, insist that this is noted with the carrier before signing for your order.

Postal Returns

All return shipping costs are the responsibility of the buyer. When returning an item, it is recommended that you obtain proof of postage (either by receipt, tracking or airway bill number). Ace Badminton Apparel does not accept responsibility for lost’ returned orders. Only in the event of a faulty item is the return postage paid for by Ace Badminton Apparel. 
Please contact us at admin@acebadminton.com.au for returns.